A sales promoter does not agree regarding the amount of delivery days and/or hours of delivery to the customer
Proposed solution: hold a tripartite meeting - you, the promoter and the customer that will take place in the field at the point of sale and will be accompanied by sales and supply data from the point of sale -
where you will reach an agreed solution based on the data and impressions in the field.
Suggested solution: tell the sales promoter that you will check the issue during shipping
and give him an answer after you check operational capability including: manpower, truck, weight, etc.
Proposed solution: forward a request to the sales promoter to conduct a conversation and coordinate expectations with the customer on the subject.
If necessary, add data from the SMART system on the percentage of product returns and check if there is a change with the customer over time.
If there is no change, raise the issue with the managers of the sales promoter.
A sales promoter complains about arriving late to a customer
Proposed solution: Make an inquiry with the relevant department in order to understand the reason for the delay.
In addition, establish fixed delivery hours with a difference of 2-4 hours that will be agreed upon by the distribution and the customer.
A new delivery point was opened and delivery days and hours were defined for it in advance.
In the customer's initial supply, it was found that there is a safety problem to supply the customer, without conditions of access to the refrigerators, or a path to the delivery truck.
Also, a temporary solution was found for the customer for delivery, but the aforementioned solution followed the driver beyond the reasonable time due to improper conduct on the part of the customer
(funds and conditions for dropping the goods to the delivery point on the part of the customer )
Because the customer places large orders, a conflict arises between the sales department that brings money to the company, and the terms of delivery of the goods to the customer, when on the one hand the customer does not compromise
and does not provide a proper infrastructure for the supply of the goods and on the other hand places large orders.
Proposed solution: The manager of the distribution team, the sales promoter, the safety officer and the driver - will come together to a meeting with the customer at the business and agree on the understanding regarding the terms of delivery while emphasizing the issue of safety
above all in order not to delay the driver.
Suggested solution: Call the distributor for a conversation and try to find out the inspection process he performed. If necessary, make a credit to the driver in the shortage/surplus report in the SAP system.
You recognize a complex and large order that was not collected using the bulk method, in addition you recognize that the order is going to overload the distribution line and the driver
Proposed solution: contact the shift manager of a warehouse in Shurk and demand that the customer pick up using the bulk method while giving explanations and drawing his attention to the size of the order and the importance of picking up the goods.
The dispatcher informs you at 23:00 that he is not feeling well and is unable to come to work at night
